A glitch prevented her account from being displayed for a few days, then was resolved. Your money, when covered via FDIC/SIPC and federal regulations, doesn’t just “disappear”.
I don't know that I'd call it clickbait, that's underselling it a bit. If you can call your bank and they flat out pretend you don't even exist, that you are not a customer, or whatever -- that's more than just a display error. Her accounts weren't even visible to bank staff. That's a pretty significant error.
Paper statements are now opt-in most places, so most people won’t have local copies of the records anymore. It’s extremely important, because there is no duty for a company to provide historic data. None of my banks provide detailed data back more than a couple of years.
FDIC usually doesn't protect against attacks on individual depositors. Fraud, scams, and theft for instance arent covered. If your bank just steals it FDIC usually won't be for that.
Deposit insurance coverage protects depositors against the failure of an insured bank; it does not protect against losses due to theft or fraud, which are addressed by other laws
A glitch prevented her account from being displayed for a few days, then was resolved. Your money, when covered via FDIC/SIPC and federal regulations, doesn’t just “disappear”.
Pretty much had to physically find it myself. Was the last time I let that happen…