Giving chat feedback gives Anthropic your data

(privacy.claude.com)

88 points | by jonpizza 1 hour ago

20 comments

  • spenvo 42 minutes ago
    In Claude Code, even just dismissing the feedback may be considered "feedback". I wrote about it here: https://keydiscussions.com/2025/09/29/dont-even-dismiss-the-... The most common feedback on these posts is always "what did you expect?" ....... Man, the reason I signed up for one service over the other in the first place is often because of the promises these companies make on the front end, about what they do or don't do with my data. I agree that the bar is low in the industry but it doesn't mean we shouldn't expect more. Anthropic made very explicit, strong promises in this area <on the sign up/plans screen>, and so of course it disappoints me when I feel like the company I'm paying hundreds of dollars per month to is trying to sneak a peak. I literally think differently and self-censor when I think my work is being surveilled or stolen, which makes me less productive.
    • hmokiguess 40 minutes ago
      That's very deceiving and should warrant a class action law suit in my opinion
    • loufe 30 minutes ago
      That link is speculation at best. I wouldn't tell my family yet not to do that. Insane if true, but let's not jump at speculation.
      • spenvo 28 minutes ago
        The fact that Claude Code told me "thanks for the feedback … and thanks for helping to improve Anthropic’s models" when I pressed 0 to "dismiss" is not speculation, that's what the product did. I agree though that whether Anthropic actually considers it "feedback" for the purposes of a privacy loophole (vs. it being a sloppy response) is anyone's guess.
      • bix6 25 minutes ago
        Counterclaim? I never hit feedback because it’s all dark patterned.
  • felixarba 57 minutes ago
    Did anyone who has any connection with tech not expect this? If you rate a specific conversation, did you not expect this conversation to go into training or at least review?

    You are explicitly telling them "this is good / bad"...

    • therealpygon 13 minutes ago
      Both sides have a point. If I ask you for feedback on the food sample I just gave you, would you automatically assume that I was recording audio and video, will be using your response in training videos, and will be used for AI training? Or might one reasonably assume the “feedback” is what is being given and not a blanket right to anything about them and their answer and using their likeness for training videos because they said “Eh.”

      It seems like your counter-point is “they already use everyone’s data, why didn’t you just assume they would”, which is a bit weird from a victim-blaming perspective but valid nonetheless.

      • quietbritishjim 1 minute ago
        A closer analogy would be: If you make a food sample based on a description I gave you, and we typically agree not to record anything about either my description or your resulting recipe, and then you asked for (recorded) feedback - would I expect that I'm implicitly allowing you to record my requirements and your recipe with it?

        I mean, still perhaps not. But it's not quite as ridiculous as your analogy makes it sound.

    • origini 41 minutes ago
      My non tech people didn't even know that everyone can edit Wikipedia.

      And to be fair to them, my motivation to send quite a lot of personal data to an LLM is shockingly high.

      I send medical data to openai while I never ever send any AI provider an Image of me or my wife despite me wanting to do Star Wars montages and Studio Ghibli avatars.

      I disabled Gemini Activity history because they told me that they will let humans look over it, but I gave claude access to my laptop.

      There is a reason why we have consumer protection. Life doesn't need to be hard by default :D

    • caaqil 47 minutes ago
      > did you not expect this conversation to go into training or at least review?

      Use it for training/review (RLHF, whatever) and "we load the whole thread, not the specific response or surrounding few prompts, and store it for 5 years" seem completely different things. It's not obvious why being tech savvy would automatically make one aware that the 2nd version is happening.

  • skeledrew 1 hour ago
    If they don't use the available data, how do they act on the feedback?
    • pona-a 6 minutes ago
      [delayed]
    • xattt 58 minutes ago
      Hallucinating what might have been.
  • _ink_ 59 minutes ago
    Is this also the case when you answer that how is Claude doing question in Claude Code?
    • Foxhuls 49 minutes ago
      Yes according to the following:

      https://privacy.claude.com/en/articles/10023580-is-my-data-u...

      The link in the post is for the API and commercial offerings. With that said, as others have already pointed out, how else could they actually make use of the feedback without the data that the feedback was given on.

      • _ink_ 29 minutes ago
        I think it's still a shitty move and I feel deceived. I opted out of training and it's impossible to see for me (in any practical sense, sure it's somewhere in the ToS) that this simple question leads to my data being stored for 5 years and potentially read by human reviewers.

        If I opted out, then don't ask me this deceiving question or make it very obvious that answering it has these consequences.

    • altmanaltman 25 minutes ago
      more like "what is Claude doing"
  • nananana9 46 minutes ago
    Is this only about when you explicitly click on a thumbs up/down button and provide a message, or is it also for the nagware "How is claude doing today [1] bad [2] fine [3] good" that shows up after 15 minutes of work in the CLI and and requires literally pressing 1 key while in the prompt input field to "send feedback"?

    I always press 3 to just get it out of the way (although I treat anything I send OAI/Anthropic as training data, so I don't really care) but if this little popup counts, I wouldn't be surprised if the vast majority of CC sessions out there are now "feedback training data"

  • edg5000 39 minutes ago
    I used to care about this initially, but now I don't. How can them having my data, mostly engineering work on niche (small market) products hurt me? An they need to know what's going on, how else would they ever improve the product? Benchmarks?
    • mapontosevenths 35 minutes ago
      > How can them having my data, mostly engineering work on niche (small market) products hurt me?

      They will train on it, and now competitors or future competitors will know about your niche, the specific problems you face within it, and how to solve them without doing the work that you did to get there.

  • lkbm 47 minutes ago
    As noted in the article, the feedback form says:

    > Submitting this report will send the entire current conversation to Anthropic for future improvements to our models. Learn More

    So I'm not sure why this is being posted to HN. This is nothing new, and nothing not known by anyone who has ever provided feedback.

  • epistasis 51 minutes ago
    I complain at Claude all the time, but do not submit feedback becuase of this exact reason, and because I knew it I assumed everyone knew it...
  • armchairhacker 43 minutes ago
    That's why I never give feedback, ensuring Anthropic has no access to my Claude chats.
    • loufe 28 minutes ago
      In what way are you "ensuring" it? They still have a plaintext copy on their servers and could ad arbitrarily decide to train on it (for instance, saying it raised a safety flag).
  • measurablefunc 20 minutes ago
    The modern internet & all of the application available on it are parts of a digital panopticon so plan & act accordingly.
    • superloika 7 minutes ago
      A panopticon casino-gulag.
  • TheRoque 46 minutes ago
    I always press 0 (dismiss), but is there a Way to stop prompting me to feedback ?
    • skerit 14 minutes ago
      Yes, it's quite easy to disable.

      Just go to /config, then search for "Feedback" and then you can disable the "Claude-drafted feedback"

      I would suggest you do this, because it does use your tokens to generate this feedback.

    • mapontosevenths 33 minutes ago
      Someone above makes the claim that dismissing it with '0' counts as feedback and sends it.
    • spenvo 44 minutes ago
      And how do you know that, just dismissing it isn't considered "feedback".
    • hmokiguess 45 minutes ago
      you can disable telemetry, but that also disables remote control which sucks
  • vilaca 48 minutes ago
    Giving chat feedback gives Anthropic even more of your data
  • paxy 50 minutes ago
    User: Hey Anthropic, this response was terrible.

    Anthropic: Really? Let me read it and see why.

    User: How dare you look at my data!!!

  • skerit 15 minutes ago
    I really hate how this feedback feature is enabled automatically AND that it is using YOUR tokens to generate it.
  • fxwin 1 hour ago
    ... what else would we expect it to do?

    > When you provide us feedback via our thumbs up / down button, we will store the entire related conversation, including any content, custom styles, conversation preferences, or model settings, in our secured back-end for up to 5 years. [...] We do not combine your feedback with your other conversations with Claude.

    • saurik 1 hour ago
      I would expect that, if you turned off the feature where they can use your data, that they would remove those features, so you don't either accidentally click them or fail to understand that it isn't some kind of local-to-your-account mechanism.
      • unsloppable 1 hour ago
        I find the lack of privacy forward thinking from a company I pay a couple hundred a month to kind of atrocious. They're buying no loyalty.
    • another-dave 1 hour ago
      Generally (and with Anthropic), enterprise plans aren't used for training / tracking / targetting.

      There's a whole spectrum of things they could do from most to least aligned with that as a principle.

      For example, they could have a thumbs up/down

      - just track the metadata of the conversation (e.g. model used, how far through its context it was, how old the session was) - track metadata of the user as a whole (how often they use Claude, how many other "active" conversations they have on the go, how much they've tested other models, if this is their first time using new tweaks to params etc) - have contextual feedback of the chat available for humans to review (alongside the comments you put in the feedback), but not explicitly train on it.

      Whereas the option they've chosen is:

      > If you explicitly report feedback or bugs to us (e.g. via our thumbs up/down feedback button), or otherwise choose to allow us to use your data, then we may use your chats and coding sessions to train our models.

      So literally using your session as training input. They also could've allowed this to be an opt-in on bug reports.

      • raverbashing 56 minutes ago
        Well, again, how did people expect that to work

        > - just track the metadata of the conversation

        This is useless

      • ForHackernews 59 minutes ago
        "So here's how ThanosCorp isn't living up to the altruistic spirit of the ToS for their Human Extinction Project..."
  • thewhitetulip 32 minutes ago
    Lol people are giving feedback?!?!

    Talk about Actively training your replacement

    Just go and poison data on Reddit. I opened a Flock camera and it had a diamond coating inside! Their website doesn't contain this hidden gem of an information

  • selectedambient 1 hour ago
    and sky blue
  • sick_of_slop 1 hour ago
    [dead]
  • ForHackernews 56 minutes ago
    Sophisticated technology experts shocked to find world's 4th largest data-ingestion machine ingesting their data.
    • thatsabadlook 55 minutes ago
      It is pretty funny when you think about it. The shock and awe of it all...